Refund Policy

At Skindivo, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Return Eligibility

You may request a return within 7 days of receiving your order, subject to the following conditions:

  • The product must be unused and unopened.

  • The product must be in its original packaging.

  • The product must be in the same condition in which it was delivered.

  • Proof of purchase or order details must be provided.

For hygiene and safety reasons, opened or used skincare and beauty products cannot be returned, unless they arrive damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please share:

  • Your order number.

  • Clear pictures or a video of the product.

  • A brief description of the issue.

After reviewing your request, we will guide you through the replacement or refund process.

Refunds

Once your return request is approved and the returned product has been received and inspected, we will notify you about the refund decision.

Approved refunds will be processed through an appropriate payment method. Processing time may vary depending on the payment provider.

Exchanges

If you receive a damaged, defective, or incorrect item, please contact us to discuss a replacement.

Return Shipping

Return shipping costs may be the customer's responsibility unless the product was damaged, defective, or incorrectly delivered due to our mistake.

How to Request a Return

To request a return or refund, contact us:

Email: skindivoofficial@gmail.com
WhatsApp: +92 325 7633048

Please include your order number and details of your request.

Skindivo reserves the right to reject return requests that do not meet the conditions stated in this policy.